Find a Patient on HPOS
Sidney Tsang avatar
Written by Sidney Tsang
Updated over a week ago

Introduction

The Find a Patient service available in Health Professional Online Service (HPOS) allows you to confirm patient details, Medicare card details, DVA numbers, and concessional eligibility online and in real time.

Confirm the patient’s details when....

  • The patient’s Medicare or Veteran card is presented

    and

  • The patient has given consent to the search

Instructions:

  1. Log on to HPOS using your PRODA account

  2. Select the Find a patient service from the main menu

  3. Select Medicare patient as the Search type and Medicare card details from the Use drop-down menu; or for a Veteran card select DVA patient as the Search type

  4. Enter the patient's Medicare or Veteran card details

  5. Select the declaration check box

  6. Select Find

Confirm Medicare details when....

  • The patient’s Medicare card number is unavailable

    and

  • The patient has given consent to the search

Search using their personal information such as surname, first name, and date of birth (DOB) to confirm their Medicare details.

Instructions:

  1. Log on to HPOS using your PRODA account

  2. Select the Find a patient service from the main menu

  3. Select Medicare patient as the Search type and patient name and DOB from the Use drop-down menu

  4. Enter the patient details using the patient's name and DOB

  5. Select the declaration check box

  6. Select Find

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