RxPad sends electronic prescriptions to your patient as an eRx token by SMS or email, which they take to any Australian pharmacy. Here is the full workflow.
Step 1: Start a new prescription
If you work at a single site: in the left sidebar, click New Prescription.
If your clinic is on Team Pro with more than one location: choose where you are working today in the location picker and click Start session first, then click New Prescription.
Step 2: Select the patient
In the Patient section, type at least 2 characters of the patient’s given or family name and pick them from the dropdown. Confirm the IHI, date of birth, Medicare / DVA and address are correct. If the patient does not exist yet, click New Patient and create them first.
Step 3: Search for the medication
In the Add Medications field, type at least 3 characters of the drug name and select the matching MIMS item.
Note: If the item is not in MIMS (for example a compounded preparation), click + Custom Preparation Item and enter it manually.
Step 4: Configure the prescription
• Choose the PBS Code in the Product Details panel.
• Select the Drug Pack Detail (size and form).
• Set Quantity and Repeats (the PBS Max indicator shows the cap for that code).
• Choose PBS, RPBS, Private or Section 100.
Note: If the medication has a streamlined authority, the code fills in automatically. Otherwise, call the PBS Authority Hotline and enter the code.
Step 5: Choose how the patient receives the script
Send to patient mobile – SMS the eRx token.
Send to patient email – email the eRx token.
Print paper token only – for in-person dispensing or patients with no mobile / email.
Note: If you change the mobile or email here, it applies to this prescription only and does not update the patient profile.
Step 6: Submit
Check everything is correct and click Submit. The token is sent and the script appears in Manage Prescriptions with the status Active.
Note: Each prescription holds one medication. To write several scripts for the same patient in one visit, use + Add Medication (see “What is multi-script prescribing?”). If RTPM is enabled, the monitoring check runs automatically at this step and only shows a result if a record is found.