Skip to main content

How do I cancel my Subscription?

K
Written by Kai Becker
Updated over a week ago

You can request to cancel your membership at any time. Your cancellation will take effect at the end of the current billing cycle.

Please note the following before making changes:

  • Only the organisation owner can update subscription details. If you’re part of a clinic, please contact your organisation owner.

Step 1: Go to Settings

Open the Settings menu in your RxPad account.

Step 2: Open the Subscription Tab

At the top of the page, click on the Subscription tab.

Step 3: Manage Subscription

Click the Manage Subscription button. You’ll be redirected to Stripe, our billing provider.

Step 4: Cancel Your Subscription

In Stripe, click Cancel Subscription.

Please Note: After cancelling you can still use RxPad until the end of your current billing period. If you change your mind you can renew your subscription in this period.

Did this answer your question?