You can upgrade or downgrade your RxPad subscription directly from the Settings menu. Please note the following before making changes:
Only the organisation owner can update subscription details. If you’re part of a clinic, please contact your organisation owner.
Each organisation can only have one type of plan (either Unlimited or Standard) for all users.
Step 1: Go to Settings
Open the Settings menu in your RxPad account.
Step 2: Open the Subscription Tab
At the top of the page, click on the Subscription tab.
Step 3: Manage Subscription
Click the Manage Subscription button. You’ll be redirected to Stripe, our billing provider.
Step 4: Update Your Subscription
In Stripe, click Update Subscription. From here you can:
Increase or decrease the number of seats (licenses).
Switch between the Unlimited or Standard plan.
Step 5: Review Charges
Any changes will be charged immediately, with costs calculated pro-rata for the remainder of your current billing cycle.
From your next renewal date, all licenses will be billed together at the updated rate.
If you are downgrading your subscription the excess amount from previous payments will be credited towards future payments on a pro-rata base.